ITIL®V3 Foundation
ITIL® V3 Foundation training is designed to ensure that you succeed in the ITIL® V3 certification exam in your first attempt. The training focuses on the key elements, concepts, terminologies associated with ITIL service lifecycle management, ITIL lifecycle phase interactions, ITSM processes, and service management best practices.
Program Features
Four simulation exams
Five industry-based case studies and seven real-world examples
Obtain 19 PDUs (self-paced) or 22 PDUs (blended learning)
Delivery Mode
Online-Self Learning
This is a fully online self-paced learning course.
There are no prerequisites for taking this ITIL Foundation training course. As an entry-level course, it is suitable for anyone looking to understand IT service management.
Target Audience
This training is primarily intended for IT architects, IT planners, IT consultants, IT audit or security managers, and anyone interested in enhancing the quality of IT service management. Also, this ITIL certification course is suited for IT managers, operation managers, database administrators, quality analysts, process owners, service delivery professionals, and system administrators.
ITSM Manager
Solution Architect
System Administrator
Service Delivery Manager
Key Learning Outcomes
You will learn the ITIL service lifecycle and processes, along with ITIL best practices for enhancing the quality of IT service management.
Course Curriculum