ITIL®Intermediate SS
Intermediate
This ITIL Intermediate SS training will give you the expertise to implement the principles and processes in IT service management. You will be able to identify risks, challenges, and critical success factors in the IT service lifecycle, create and operate customer-focused ITIL service strategies, and prepare for the ITIL SS certification exam.
Program Features
2 sample test papers
19 PDUs offered
10 end-of-chapter quizzes
Delivery Mode
Online-Self Learning
This is a fully online self-paced learning course.
Prerequisites
For the ITIL Intermediate Service Strategy certification, a candidate should take the training with an accredited training organization and an ITIL Foundation Certificate in IT Service Management. Basic IT proficiency and two years of IT experience are highly desirable.
Target Audience
ITSM Manager
Service Delivery Manager
Key Learning Outcomes
ITIL Intermediate SS Certification is a prerequisite for many key roles in the IT sector. Certified professionals can expect to take on organizational functions such as service desk management, technical management, IT operations management, and application management.
Course Curriculum