ITIL®Intermediate SD
Intermediate
The ITIL Service Design qualification validates an IT professional’s ability to frame consistent Service Design practices to better align IT with business and user needs. This course will teach you to organize, implement, and improve Service Design in IT environments, preparing you for the ITIL Expert and Master’s levels of the ITIL framework.
Program Features
2 sample test papers
22 PDUs offered
8 end-of-chapter quizzes
Delivery Mode
Online-Self Learning
This is a fully online self-paced learning course.
Prerequisites
The ITIL Intermediate Service Design exam can only be taken as part of an accredited training course. To be eligible for the ITIL Intermediate Module – Service Design qualification, the candidate should take the training with an accredited training organization and have an ITIL Foundation Certificate in IT Service Management. Two years of experience in the field of IT is highly desirable. Candidates should spend some time reviewing the syllabus and the ITIL Service Design publication to prepare for the exam.
Target Audience
ITSM Manager
Service Delivery Manager
Key Learning Outcomes
ITIL qualifications set international benchmarks of quality for global IT professionals. The value of ITIL has increased significantly in recent years and an ITIL certification is fast becoming an entry-level requirement for a majority of IT-based roles.
Course Curriculum