ITIL®Intermediate CSI
Intermediate
The ITIL Intermediate CSI course provides a complete management-level overview of continual service improvement and all of its related activities. This training will showcase your ability to apply the principles, methods, techniques, and best practices of metrics-driven continual improvement within the ITIL service lifecycle.
Program Features
2 sample test papers
15 PDUs offered
8 end-of-chapter quizzes
Delivery Mode
Online-Self Learning
This is a fully online self-paced learning course.
Prerequisites
The ITIL Intermediate exam is governed by APMG, EXIN, and CSME. Before taking the exam, the candidate should take the training with an accredited training organization.
Target Audience
ITSM Manager
Service Delivery Manager
Key Learning Outcomes
The ITIL framework sets international quality benchmarks for IT professionals around the world. As the value of ITIL has grown tremendously in recent years, the ITIL certification is quickly becoming an entry-level requirement for a majority of IT-based roles.
Course Curriculum