ITIL®4 Foundation
The newly updated ITIL guidance will be called ITIL 4 which reflects the new versions role in supporting individuals and organizations during the Fourth Industrial Revolution. The ITIL 4 Foundation course is designed to introduce students to the management of modern IT-enabled services and the key concepts of service architecture. This course provides learners with an understanding of ITIL 4 including, common language and key concepts, the services lifecycle, how the lifecycle stages are linked, the processes involved, and the best practices for improving their work and the work of their organization.
Program Features
Flexibility to choose classes
2 industry case studies
30 end of chapter quizzes and 2 simulation exams
Delivery Mode
Online-Self Learning
This is a fully online self-paced learning course.
There are no prerequisites for taking this course.
Target Audience
The ITIL 4 Foundation course is best suited for:
IT Managers/IT Architects
System Administrators and Analysts
Operations Manager, Database Administrators
Process Owners, Practitioners
Service Delivery Professional, Quality Analyst
CIOs, CTOs, IT Directors
Key Learning Outcomes
This ITIL certification introduces learners to ITIL 4, the newest version of the ITIL exam, to understand and improve an IT-enabled enterprise
Gain a mastery of Service Management including, generic concepts, key principles, and ITIL 4 process models, all of which are required for the ITIL Foundation exam
Know how ITIL principles can help an individual to understand and apply service management in their organization
Understand how to use ITIL tools and techniques in order to improve efficiency and the customer experience
Know the purpose and key terms of 15 ITIL practices
Course Curriculum