ITIL® 4 Specialist: Create, Deliver, and Support
Intermediate
In this ITIL® 4 Specialist course, you will learn how to create, deliver, and support IT-enabled products, while earning the ITIL 4 CDS Specialist certification. This ITIL 4 Specialist: Direct, Plan, and Improve training will help you fully understand service performance, service quality, and improvement, including relevant methods and tools. Upon successful completion of this course, you will be career-ready for an important role in IT service management.
Program Features
2 simulation exams
20 PDUs for self-paced learning
Delivery Mode
Online-Self Learning
This is a fully online self-paced learning course.
Prerequisites
To be eligible for this ITIL Specialist training, applicants should have:
Passed the ITIL 4 Foundation examination
Attended an accredited training course for this module
Target Audience
When you complete this ITIL 4 Specialist: Create, Deliver, and Support course, you will have learned how to:
Integrate different value streams and activities to create, deliver and support IT-enabled products and services
Plan and build a service value stream to create, deliver, and support services
Implement the relevant methods and tools for service performance, service quality, and improvement
Key Learning Outcomes
Learn how to create, deliver, and support IT-enabled products and services with the ITIL® 4 CDS Specialist certification.
Course Curriculum