ITIL 4 Managing Professional Transition Module Training
Advanced
This course is specifically designed to help ITIL experts and ITIL® v3 candidates quickly and efficiently complete the requirements for the ITIL 4 Managing Professional certification, which is widely recognized as proof of a professional’s expertise. This course includes the latest ITIL training and the exam fee, enabling ITIL V3 (2011 edition) certified professionals to transition to ITIL 4. The course covers the most critical elements of the 2019 ITIL 4 services value system (SVS) for IT management professionals. As an ITIL certification transition module, it recognizes the candidate’s existing knowledge of ITIL while providing the latest skills and knowledge required to navigate the changes to ITIL and IT system management.
Program Features
Transitional training in the latest version of ITIL
One simulation exam
Delivery Mode
Blended
This course consists of self-paced learning and live virtual classroom
Prerequisites
To be eligible to take this transition module, you need:
An ITIL Expert (v3) certificate
A minimum of 17 credits from the Foundation and Intermediate/Practitioner/Manager modules from previous versions
An ITIL 4 Foundation certificate and 15 credits from the ITIL V3 system. In other words, if you have passed (or are prepared to take) the MALC exam, then you are eligible to complete this transition module to obtain your ITIL 4 certification.
Target Audience
IT managers and support teams
IT architects, planners, and consultants
System administrators and analysts
Operations managers
Database administrators
Service delivery professionals
Application management teams and development teams
Process owners and practitioners
Key Learning Outcomes
Upon completion of ITIL 4 certification training, you will gain an understanding of:
The key concepts of service management
How ITIL’s guiding principles can help an organization adopt and adapt to service management
The four dimensions of service management
The purpose and components of the ITIL service value system
The activities of the service value chain and how they interconnect
How to plan and build a service value stream to create, deliver, and support services
How to create, deliver, and support services
Concepts regarding the high-velocity nature of the digital enterprise, including the demand it places on IT
The digital product lifecycle in terms of the ITIL operating model
The importance of the ITIL Guiding Principles and other fundamental concepts for delivering high velocity IT
How customer journeys are designed
How to foster stakeholder relationships
How to shape demand and define service offerings
The process of onboarding and offboarding customers and users
How to collaborate to ensure continual value co-creation
How to realize and validate service value
The scope and activities relevant to Direct and Plan
The role of GRC and how to integrate its principles and methods into the SVS
Organizational change management methods to direct, plan and improve IT within your company
Course Curriculum